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Reschedule, cancel or complete an interview

Change an interview's time or details, mark it completed or a no-show, cancel it, or schedule it again.

Each interview in All interviews has a menu. What it offers depends on the interview's status and on whether its application is still active.

Who can do this

Owners, admins and members. Viewers see the interviews, but no menu.

Steps

  1. Open Recruitment and choose Interviews.
  2. Find the interview in All interviews and click the … button in its Actions column.
  3. For a scheduled interview, choose:
    • Reschedule or edit to change the time or any detail. Click Save changes. If the new time is still ahead, Recruitment shows Interview updated with a new invitation and calendar file to send.
    • Invitation and calendar file to get the invitation again.
    • Mark completed if it took place, or Mark no-show if the candidate did not turn up.
    • Mark completed and add feedback to do both in one step.
    • Cancel interview. Confirm with Cancel interview, or click Keep interview to leave it. It stays in the list as cancelled.
  4. For a completed, cancelled or no-show interview, choose Mark as scheduled again to put it back.

Nothing is sent to the candidate when you change or cancel an interview. Tell them yourself.

Common problems

  • Needs an outcome. The interview's time has passed but it is still marked scheduled. Mark it completed or a no-show.
  • Application rejected or Application withdrawn. The interview is still scheduled, but its application has ended. Reschedule or edit is not offered. Cancel the interview if it will not go ahead.
  • No invitation is offered. An interview whose start has passed has no invitation or calendar file.
  • This interview has feedback. Clear the feedback before marking it as scheduled again.
  • Nothing was changed: the interview already has these details.
  • This interview was changed a moment ago. Nothing was saved. Check it and try again. Someone else changed it. Click Load the current details to see it as it is now.
  • This interview is no longer scheduled. Mark it as scheduled again first.

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